South Africa

 
 

FAQs


Answers to some frequently asked questions on cellphone banking
If you've got more questions, please email them to us on:
information@standardbank.co.za

What are the advantages of cellphone banking?

  • You can access financial information and perform certain transactions anywhere, anytime.
  • You are not restricted by normal banking hours, the location of ATMs or banches or geographic boundaries.
  • You can access financial information and perform banking transactions when you are outside of South Africa if you have activated international roaming,
  • You do not need to make a verbal telephone call to access your information.
  • You do not need access to a computer.
  • It's the most cost effective way to do your banking.

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Do I need a new handset to access cellphone banking?
Most new handsets coming out in the market are WAP 2.0 enabled. Contact your service provider to find out whether your handset is compliant.

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Can prepaid customers access cellphone banking?
Yes, if you are a prepaid customer you will also be able to access cellphone banking provided you have sufficient airtime.

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Can anyone access Standard Bank cellphone banking?
unfortunately, the service is available to only Standard Bank customers who have an account that is linked to a Standard Bank card.

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can I access cellphone banking while I'm overseas?
Yes, all you need to do is activate international roaming on your cellphone account. Alternatively you can use a prepaid SIM card from the country you are visiting and go to standardbank.mobi.

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What if I want to transact on an account that is not linked to my card number?
You will need to follow branch procedures for the linking of accounts to a card number.

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What if I want to transact with a different card number?
This is possible provided the accounts are linked to the card number.

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can I receive calls on my handset while I am in a banking session?
Yes, you can.

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What is WAP?
Wireless application protocol (WAP) is a technology used by certain phones, to connect to the 'Mobile Internet'.

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How will I know if my handset is WAP 2.0 enabled?
Look out for the world icon on your phone menu, also known as a browser, (you can contact your service provider to confirm)

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What is GPRS?
It stands for general packet radio service through which the "mobile Internet" sends and receives data.

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I clicked a button but nothing happens
You may have lost your GPRS connection. Simply try again.

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I get the following messages. What do they mean?

 

a.     Your card and CSP numbers were entered incorrectly.
Some phones do not automatically set to numerical values. Therefore, you may be entering text instead of numbers. Make sure that the numbers 123 are displayed at the top of the phone screen. If Abc is displayed, you need to change it to show 123. This can normally be done by pressing the # key for two seconds.

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b.    Connection has been lost.
You may be in an area where there is no GPRS connection. Try to connect again.

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c.     Unable to verify security certificate for this site
Our Cellphone banking service is fully secured. If this message is displayed, you need to ensure that the date and time on your phone are correct.

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d.    Security certificate has expired
Our Cellphone Banking service is fully secured. If this message is displayed, you need to ensure that the date and time on your phone are correct.

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e.     Redirect to server
This message shows on some phones. You can simply select 'Continue' to proceed with your banking session.

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f.     "Time-out" after I have logged in
If you have logged in successfully and you get this message as soon as you select a transaction, it may be because of the handset model you are using.

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g.    "Time-out" before I get to the site
You need to ensure that you have entered the correct URL. The URL to access our Cellphone banking service is: standardbank.mobi

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Customer Care line

0860 123 000 | +27 11 299 4701

information@standardbank.co.za

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