MTN Credit Card

The Money Transfer Service (the "Service") is provided by MTN Banking, a division of The Standard Bank of South Africa Limited (“MTN Banking”), through its merchants (the “Merchant”).
Eligibility for Money Transfer. To use this Service to transfer and/or receive money all senders and receivers must be natural persons and must be in possession of a valid South African identity document.
Send information. The sender is responsible for ensuring that the information filled out on the form is correct. If the sender provides incorrect information at the time of transferring the amount he/she will have no right to claim for any losses or damages suffered by him/her from MTN Banking and/or any of the Merchants.
Send and receive limits. Maximum permissible amounts apply to the Service. The daily transfer/receive limit is R1 000,00 per sender/receiver and the monthly transfer/receive limit is R10 000,00 per sender/receiver.
Transfers. Where required by law, transfers sent or received will be reported in accordance with applicable laws and regulations. The sender cannot regard the amount, given to the Merchant to be transferred to the receiver, as a deposit by the sender with MTN Banking. The receiver must claim the amount transferred from the Merchant.
Receive information. Amounts that have been transferred will be paid out in cash in South African Rand only to receivers who can give the correct information as referred to in clause 7 to the Merchant. A transfer will normally be available for collection by the receiver during the hours of operation at the selected Merchant’s place of business.
Identification. The sender must produce to the Merchant his/her South African identity document, provide the receiver’s identity number and the amount that the
sender wants to transfer to the receiver. The onus rests with the sender to give the receiver the transaction identification number and token number, which it receives from the Merchant when the transfer is successful, so that the receiver then can collect the amount. The sender must be cautious and must not transfer amounts to a receiver he/she does not know and must not give any information about the transfer to any third parties. The receiver must provide his/her identity document, the transaction identification number and token number the receiver receives from the sender to the Merchant so that the receiver can receive the amount sent by the sender from the Merchant.
Availability period. The amount transferred by the sender must be collected by the receiver within 30 (thirty) days from the date of the transfer. The sender must advise the receiver of this 30 (thirty) day limit.
Refund information. If the amount transferred is not collected by the receiver within 30 (thirty) days or the receiver is unable to produce the requisite documents and information referred to in clause 7, the sender may request a refund of the transfer amount and cancellation of the transfer, by writing to MTN Banking, Private Bag 9955, Cresta, 2118 or visiting the Merchants’ place of business where the transfer was concluded. All refund requests must be accompanied by a copy of the original send receipt. All refund requests will be subject to MTN Banking’s review and discretion, and will normally be processed within 30 (thirty) days of receipt of a valid request. Once a refund has been processed by MTN Banking, the sender can collect the refund at the Merchant’s place of business where the transfer was concluded.
Customer Service. If a sender and/or receiver (i) wants a full listing of all Merchants in the Republic of South Africa; or (ii) wants a copy of these terms and conditions; or (iii) has a problem with the Service; or (iv) wants to lodge a complaint/dispute, then the sender and/or receiver may call 083 12265 (toll free). The Standard Bank of South Africa Limited is a member of the Banking Association South Africa and is subject to the jurisdiction of the Ombudsman for Banking Services (“Ombud”). If MTN Banking does not resolve your dispute or if you are not satisfied with the outcome of the dispute handling process you are welcome to make use of the services of the Ombud.
The contact details of the office of the Ombud are:
Telephone Number - 0860 800 900 / (011) 838 0035; Fax – (011) 838 0043;
Website - www.obssa.co.za; and Email - info@obssa.co.za.
Liability. The sender and/or receiver accepts that he/she uses the Service at his/her own risk. MTN Banking or the Merchant shall not be liable for any loss or damage, delay, non-delivery, non-payment or underpayment of money transferred whether due to the fault, error or omission of MTN Banking and/or its Merchants, for more than the transfer amount and the fee paid by the sender. No liability is accepted for service delays due to causes beyond the control of MTN Banking and/or the Merchants. In no event will MTN Banking and/or its Merchants be responsible for indirect damages.
Data protection. MTN Banking will use the information provided by the sender to provide him/her with the Service. MTN Banking may store the sender’s personal information on its database for administration purposes and to comply with applicable laws. The sender has the right to request MTN Banking to correct inaccuracies in that information. MTN Banking may share the information with its parent company and/or Merchants strictly for the purpose of processing the transfer, but will not share any personal information with any third parties, except with the sender’s consent and/or as permitted or required by law.
Amendment of Terms and Conditions. MTN Banking reserves the right to amend these terms and conditions from time to time.