Our distribution channels have
been designed to enable service delivery to fit
our customers’ profiles. These include physical
branch and outlet structures, electronic channels
and our ATM network.
Our propositions include general and specialist
delivery channels which reflect our understanding
of customers’ needs in geographic distribution,
pricing and accessibility.
We have developed a range of distribution channels
to enable customers to interact with the bank
in a way that is most appropriate to their individual
needs.
Some of the
distribution channels currently used include:
- online banking offering;
- our growing network of automated telling
machines (ATMs);
- telephone banking, which can be conducted
through both fixed lines and mobile systems;
- branches and customer suites that offer
comprehensive service offerings; and
- specialised suites for Private Banking,
Priority and Commercial customers.
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Retail Banking
We now have a total ATM base of 3 289 (2003: 3 097)
machines. The total number of points of representation
increased to 741 (2003: 708). We also increased
our number of customers that use Internet banking
by about 24% from 2003 to 2004.
We will furthermore be coordinating our efforts
across the bank to ensure that where the bank
finances infrastructure development for specific
communities (for example, a road to specific communities),
we will place branches and/or ATMs at the end
of these developments to facilitate the social
and economic upliftment of these communities.
We continue to focus on new opportunities to
attract teenagers and young adults as customers.
In this regard, we strive to bring accessible,
affordable and simple-to-use financial solutions
to students on the campuses of academic institutions.
We have launched four new student-banking centres
at the University of the Witwatersrand in Johannesburg,
the University of Free State in Bloemfontein,
and the Durban-Westville and Stellenbosch universities.
Standard Bank now has seven established student
banking centres and is aiming at optimising the
existing network to expand reach into the youth
customers.
Corporate and Investment Banking
One of the channels used by the wholesale bank is
Business Online, which offers our business clients
an integrated window to all the online business
services offered by Standard Bank. These services
currently range from traditional banking to trading
in various financial markets and related online
business services.
Furthermore, it offers a fully integrated, comprehensive
banking offering with a single authentication
process providing access to Domestic Banking;
Domestic Treasury; E-filing; Custody Communications;
International Banking; Foreign exchange trading;
and Third Party Fund Administrators.
Business Online facilitates approximately 10
million online transactions per month to the value
of about R300 billion for domestic banking alone.
Standard Bank products, branch and drop-off ATM.
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