Our pricing strategies, policies
and structures remain under continuous review
with the intention of offering fairly valued products
and services in a competitive manner, while sustaining
our profitability and providing satisfactory returns
to our shareholders.
Our retail customers are informed and updated
about relevant pricing matters through regular
communication on our corporate website and brochures.
We also ensure that pricing information is freely
and openly available in our banking halls and
other service channels.
As part of our ongoing efforts to understand
our customers’ financial needs, we have a diverse
product set from which our customers can choose
the cost saving option that best suits their needs.
We acknowledge our responsibility to our customers
to be transparent and to ensure that cost recoveries
are not excessive. By understanding their transactional
behaviour and selecting the most relevant pricing
option, customers can minimise their bank charges
and benefit from cost savings.
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