Introduction by the chairman              
 Our vision and values                      
 Sustainability report overview              
 Group overview                               
 Group executive committee          
 Executive summary                           
 Stakeholder engagement               
 Economic contribution                    
 Corporate governance and ethics
 BEE and FSC                                   
 Shareholders                                
 Customers                                        
 Employees                                     
 Suppliers                                         
 Corporate social responsibility
 Environment                                    
 African footprint                                  
 International footprint                       

Stakeholder engagement

   
 


Our stakeholders form an integral part of the success of our business. In order for us to ensure that our plans are in line with our stakeholders’ expectations, we have developed various methods of engagement, enabling us to constantly communicate with them. Below is a table setting out our stakeholders mentioned in the report, as well as our methods of engaging.

Our stakeholders

 Methods of engagement

Customers

Our customers are key to ensuring that we remain a profitable and sustainable organisation.

  • ATMs
  • Branches
  • Customer call centres
  • Customer focus groups
  • Customer forums
  • Customer research and surveys
  • Customer seminars
  • Customer service centres
  • Electronic, mobile and telefax communication
  • Marketing and advertising
  • Relationship managers
  • The Ombudsman

Employees

Our employees are our ambassadors, linking our business with our customers. Our success depends on their commitment, motivation and productivity.

  • BlueWave (internal television broadcast)
  • Employee satisfaction surveys
  • Interaction with Sasbo, the finance union
  • The Alternate Dispute Resolution mechanism, an alternate remedial resource to the Commission for Conciliation, Mediation and Arbitration (CCMA)
  • The Independent Counselling and Advisory Service (ICAS)
  • The Intranet
  • The Standard (in-house newspaper)

Shareholders

Shareholders are our providers of capital and our primary goal is to ensure that we provide them with a fair rate of return on their investment.

  • Analyst briefings, including results presentations
  • Conferences
  • Conference calls
  • Corporate website: www.standardbank.co.za
  • Media releases
  • Roadshows
  • Summit TV
  • The annual general meeting
  • The annual report
  • The Stock Exchange News Service (SENS)

Suppliers

We view our suppliers as business partners and are committed to partnering with reputable suppliers and assisting with supplier transformation.

  • Supplier fora
  • Supplier summits

Government, non-governmental organisations (NGOs) and society

We believe that an open, democratic and market-friendly environment offers the best prospects for the social upliftment of all communities. As such, we are committed to the strengthening of civil society and democracy.

  • Economic briefings
  • Forums with government and NGOs
  • Public-private partnerships