Frequently asked questions

  • Getting started

    What is MasterPass™?

    MasterPass by MasterCard® is a digital wallet that makes paying with your smartphone safe, easy, and convenient.

    How do I sign up for MasterPass?

    This can be done quickly and easily. As part of your first time experience, you will need to select "Buy with MasterPass" on the merchant's website and download the MasterPass app to your mobile device. Alternatively, you can download the MasterPass app from your app store at any time and load your credit, debit and cheque cards. This will now be ready to use at a later date. When downloading the app and loading your cards, a unique customer profile will be created for you.
    Click here a step by step guide to download the app

    Who can I call for questions or assistance with Standard Bank MasterPass?

    Call the Standard Bank call centre on 0860 123 000 or +27 11 299 4701

  • Using MasterPass

    What cards can I use with MasterPass?

    MasterPass can be used with any MasterCard and Visa Credit or Cheque card, as well as selected debit cards, issued by any bank in South Africa.

    Do I have to pay to use MasterPass?

    A MasterPass transaction is seen as a normal card transaction and therefore your existing transactional fees will apply. No additional fees are charged for using MasterPass, other than data costs of downloading the app from your app store

    How do I know if an online merchant accepts MasterPass?

    If the merchant accepts MasterPass, you'll see the Buy with MasterPass button at the checkout page. You can also click on the “Where can I use MasterPass[R,C2] ” tab to see a list of merchants who currently accept MasterPass.

    How do I use MasterPass to buy online?

    • Download the MasterPass app from the app store onto your mobile device. Open the app on your mobile device and follow the registration process.
    • Scan or capture the card(s) you would like to load into your wallet.
    • Once you are ready to checkout, click or tap the “Buy With MasterPass” checkout button and select your MasterPass wallet.
    • Scan the QR code (or manually enter the code) displayed on the merchant's website and enter your ATM PIN or One Time Password (depending on your bank and card type) to confirm the transaction.
    • You will receive a receipt on the successful completion of a transaction.


    How do I use MasterPass to pay for my parking?

    • Download the MasterPass app from the app store onto your mobile device.
    • Open the app on your mobile device and follow the registration process
    • Scan the card(s) you would like to load into your wallet.
    • Scan the QR code (or manually enter the code) displayed on the parking ticket and enter your ATM PIN or One Time Password (depending on your bank and card type) to confirm the transaction.
    • You will receive a receipt on the successful completion of the transaction.
  • User Security

    Is MasterPass safe to use?

    Absolutely. It's our top priority to keep your personal information safe, and our secure servers are built and maintained to do just that.

    Tips:

    • Ensure that you have downloaded a certified MasterPass app. i.e. loaded into the app store by MasterCard, Oltio or issued by your bank.
    • Never enter your PIN into someone else's mobile device. Your PIN should only be entered into your own mobile device and only within the MasterPass app during a MasterPass transaction that you have initiated.
    • Make sure that no one else can see your PIN when you enter it.


    What happens if my card is lost or stolen, or has expired?


    When your card expires and is re-issued, you will need to update the card details according to your new card. Alternately you can delete your old card details, and load the new card using the easy “scan to load a card” feature. This process also applies if your card is lost or stolen, and you need to update your Standard Bank Wallet with the new card details.

    How often are there new app releases?

    You will be notified through InApp messaging, when there is a significant new app release (generally 1-2 times per year). To benefit from the new features, we recommend that you always download the latest version of the app when prompted to do so.

    What should I do if I think someone else knows my MasterPass password?

    You are able to reset your app profile password by clicking on the customer profile icon at the top right hand corner of your app home screen and clicking on "Reset password". Please note you will be required to re-enter your shipping and billing details for your profile as your old details will no longer be available when you reset your profile password.

    What can I do if I think my card stored in MasterPass has been used fraudulently?

    If you believe that a purchase has been made fraudulently, you should immediately contact the financial institution that issued the card and report your concerns. If the card in question is issued by Standard Bank, you can call the Standard Bank call centre on 0860 123 000 or +27 11 299 4701. For any card that is a MasterCard card, you can always contact the MasterCard Assistance Centre at 1-(800)-MC-ASSIST

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