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If you have any complaints or questions about the Mobile App or Mobile App Banking, you can call us on 0860 123 000 |
| 2 |
If we do not solve your problem, or if you are not happy with the way that your problem was solved, then you may contact the Ombudsman for Banking Services at: |
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telephone: 0860 800 900 or 011 838 0035; |
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email: [email protected]; or |
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website: http://www.obssa.co.za |
| 3 |
Standard Bank Group is a licensed financial services provider in terms of the Financial Advisory and Intermediary Services (FAIS) Act. If we do not solve your FAIS complaint you may contact the FAIS Ombudsman: |
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telephone: +27 12 470 9080; |
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email: [email protected]; or |
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website: http://www.obssa.co.za |
| 4 |
For short-term insurance queries and complaints, please call us on 0860 123 474. If we do not solve your short-term insurance problem, you may contact the Ombudsman for Short-Term Insurance at: |
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telephone: 0860 726 890 or 011 726 8900; |
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email: [email protected]; or |
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website: http://www.osti.co.za |