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Bank safely at ATMs

When you’re on the move, you can easily find your nearest ATM using our mobile banking app. Always be alert at ATMs.

How to bank safely at ATMs

  • Use in-branch ATMs whenever you can, and choose ATMs in areas that you’re familiar with
  • Never use an ATM that’s been vandalised, or that’s located in a badly lit, quiet area
  • Have your card ready in your hand when you get to the ATM
  • Stand close to the ATM, and always cover the keypad while entering your PIN
  • Follow the ATM’s instructions carefully, entering the required information only when prompted
  • Don't let anyone distract you, or leave your card unattended in the card slot
  • If someone approaches you at an ATM, cancel the transaction and remove your card
  • Check your card before you leave the ATM to make sure it’s yours
  • Don't accept help from strangers
  • Never give your PIN to anyone, including bank staff
  • Keep cash withdrawals to a minimum, as well as your daily cash withdrawal limit
  • Check your bank statements regularly
  • Cancel your card immediately if its stolen or retained by the ATM