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The Promotion of Access to Information Act, 2 of 2000 (PAIA)

Published: April 2016

PAIA (Promotion of Access to Information Act)  was passed into law to give effect to the constitutional right of access to information that is held by a private or public body and that is required for the exercise or protection of any rights. Standard Bank Group Limited (Standard Bank) is a private body as defined in PAIA. Standard Bank is bound by PAIA and will process any request made in terms thereof.

Any person who wishes to be given access to information that belongs to Standard Bank or another customer/supplier of Standard Bank must follow the procedure set out below. 

Standard Bank customers

All Standard Bank customers are allowed to access to their own information without having to use the request procedure.

You should contact the relevant department to request access to your own information. (Please note that there may be administration costs associated with the retrieval of certain types of information.)

Other requests

Any person who wishes to be given access to information that belongs to Standard Bank or another customer/supplier of Standard Bank must follow the request for access to information procedure set out below.

Request procedure

The requester must complete the prescribed form and deposit a request fee of R50. The request will not be processed until proof of payment is received. The account details are :

Payment details of outstanding invoices  
Bank name Standard Bank of South Africa
Account Holder FSS (Financial Shared Services)
Account Type Receipt Account
Account Name FSS Debtors Receipt Account
Account number  00 973 844 4
Branch Code 000 205
Branch name Johannesburg branch
Reference PAIA Request (Initials and Surname or trading/ registered name of the requester)
Internet Banking Process 1. Go to payments
2. On beneficiary type select company
3. Put FSS DEB in as the name of the company and click search
4. Click on the receipt account that you want to make payments to RECEIPT ACC:FSS DEB
5. My refrence -  what the payment relates to
6. Beneficiary refrence - PAIA

 

  • The completed request form and proof of payment may be emailed or hand delivered to the following contact details:
Payment details of outstanding invoices  
Group Privacy Officer Standard Bank of South Africa
Telephone Telephone: +27 11 636 1781
Fax: +27 11 631 8580
E-mail [email protected]
Postal address:
The Standard Bank of South Africa Limited
P.O Box 1155
Johannesburg
2000
Physical address:
Standard Bank Centre
5 Simmonds Street
Johannesburg
2001



On receipt of the request form and proof of deposit the Group Privacy Officer will:

  • assess the request form to ensure completeness;
  • confirm payment of the request fee;
  • process the request;
  • notify a third party where applicable;
  • decide whether to grant or deny the request;
  • let the requester know of the decision;
  • notify the requester about any access fees if applicable; and
  • repay the R50 request fee to the requester if the request is refused.

The Group Privacy Officer must process a request within 30 days of receipt thereof unless there are grounds for an extension.  The Group Privacy Officer will inform the requester in writing of any extension of the period to deal with a request.

Relevant documents

Standard Bank Information Manual
Request for access to records of a private body (form)