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Keep banking during the pandemic

Use self-service banking and stay safe

As South Africans continue to face challenges around precautionary measures to minimise the risk of spread of the Covid-19 virus, Standard Bank is encouraging customers to consider digital banking as a preferred option to visiting a physical branch.

The safety of our employees and customers is something that we care deeply about and we strongly encourage customers to use Standard Bank’s suite of digital banking tools for their financial needs, whether this be from a personal or business perspective. Digital platforms provide an efficient, fast, safe and nearly instantaneous solution to many, if not all of your daily banking requirements, away from public spaces.

You can manage account limits, make payments to local or international beneficiaries, settle traffic fines, download and send statements or apply for a personal loan from almost anywhere and at any time. Some of the other digital features available to Standard Bank clients include the options to:

  • Buy, send, store or spend foreign currency via the award-winning Shyft Forex App. The app’s features have been enhanced so that it is easier to track currency performance and movements.
  • Send money quickly and safely via Instant Money to 6 000 locations around the country and to anyone with a cellphone number.
  • Stay connected by accessing prepaid airtime, data and electricity via Standard Bank online banking.
  • Increase contributions to an emergency fund, linked to an individual’s profile on the Standard Bank Mobile App
  • Manage your financial portfolio on our My360 app.

Business owners do not have to leave their operations to tend to the financial aspect of their business such as purchasing electricity, paying staff, taking out a loan or managing limits on credit cards. Some of the digital features available to Standard Bank’s business clients allow for business owners to:

  • Keep their business moving by accessing liquidity or working capital solutions. Small and Medium Enterprise clients can apply for and receive a business overdraft of up to R6 million within three minutes by applying online here.
  • Ensure the lights stay on and the water keeps running at their operations by accessing prepaid services from municipalities such as electricity (of up to R3 000) online here.
  • Set up an online arm of their enterprise, where clients can purchase stock through Standard Bank’s SimplyBlu e-commerce set-up solution. Access business-focused savings accounts that help to grow cash and work towards securing the future stability of the business.

Our call centres will also be available to assist customers should they require advice or have specific questions related to their financial needs. 

We continue to closely monitor developments on Covid-19 both locally and abroad to ensure precautionary health measures are in place for our employees, clients and all our stakeholders while ensuring business continuity remains uninterrupted.


Protecting yourself online

When using digital banking channels  it is important to practice safe banking habits as cybercriminals are likely to increase their activities as adoption of digital channels increases. 

Here are some important things you must do to protect yourself online over the next few weeks.

  • Do not log onto your digital banking on public WiFi.
  • Do not share any links online which do not come from official or reputable sources?
  • Do not click on suspicious links which you receive via email.
  • Be wary of spoofed websites which claim to be the legitimate website of an organisation and is set up to mimic the original website.
  • We recommend that you download and use the Standard Bank mobile banking app rather than using your phone browser to access Internet Banking.
  • Do not share personal information such as your ID number, bank account details or PIN online.
  • Similarly, do not share it with someone on the telephone.
  • Do not allow anyone to access your computer remotely. Someone from your bank will never ask you for Remote Access Control to update your information.
  • Make 100 percent sure that the email you are reading comes from a real company, person or organisation.  If you think someone or something is suspicious trust your intuition and rather practice caution.
  • Remove emotion when working online. Be measured and responsible when it comes to managing your online profile. Contact your bank immediately if you think you have been compromised.

There is a growing number of scams online. We have a comprehensive list of the various online schemes you could be exposed to as well as detailed advice on what to do if you are. 

If you receive a suspicious email containing links, please forward it to [email protected]