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Keeping your money safe 1 May 2022

Supercharge your security with DigiMe

Making your app even safer and easier to use by uploading a scan of your face and ID
Step 1

We've introduced a new security feature to protect and make your app experience even better.

To begin select More on the bottom navigation.

home_dashboard_more
Step 2

Now select your profile (on the top), to retrieve your customer profile information.

more_customerProfile
Step 3

From the list of options on the screen, select Link & Secure your profile.

customerProfile_secureProfile
Step 4

Ok, now select the HOME OR WORK button.

secureProfile_homeWork
Step 5

Get your ID document out and get ready to start. When you ready select NEXT.

secureProfile_confirmId
Step 6

Now enter your ID number and select NEXT when you are done.

secureProfile_enterIdNo
Step 7

Select the type of ID document you have in your possession. In this example we will select the GREEN ID BOOK.

secureProfile_select_IdDocType
Step 8

Place you ID document on a flat surface. Position your phone over the document.

secureProfile_scan_IdDocPrompt
Step 9

Move the phone UP, DOWN or sideways so that the important ID information fits the red frame. All the frames need to be green to ensure that your ID is scanned successfully.

secureProfile_scan_IdDoc
Step 10

Select CONFIRM if you happy that there is a clear scanned copy of your ID.

secureProfile_scanned_IdDoc
Step 11

Next we need to do a live scan of your face. Follow the on screen instructions and then select NEXT when you are ready to proceed.

secureProfile_confirmIdPrompt
Step 12

Facial recognition scanning is about to begin.

secureProfile_scanFacePrep
Step 13

Get ready in 3 - 2 - 1 and ...

secureProfile_scanFaceStart
Step 14

Go… Facial recognition scanning is in progress. Follow the on screen prompts.

secureProfile_scanningFace
Step 15

Uploading your facial scan and ID information to our servers for processing.

secureProfile_IdConfirmation
Step 16

You are almost done. Your identity information has been uploaded and can take up to 12 hours to be verified. Select OK to continue using the app.

secureProfile_IdConfirmation_infoSent
Step 17

If you return back to the starting screen at a later stage you may see this screen. Its ok, your identity confirmation is in progress.

secureProfile_IdConfirmation_inProgress
Step 18

If you return back to Link & Secure and you see this screen. You are good to go.

Select OK or the back arrow at the top to return.

secureProfile_IdConfirmation_confirmed