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| Standard Bank Group Limited | |
| Physical address | Telephone |
|---|---|
| 9th Floor Standard Bank Centre 5 Simmonds Street Johannesburg 2001 PO Box 7725 Johannesburg 2000 |
+27 11 636 9111/2 Swift code SBZAZAJJ |
| Branch | |
| Branch customer care number | 0860 101 341 |
| Department information and contact details | |
| Personal customers | Telephone |
|---|---|
| Standard Bank Customer Contact Centre: 0860 123 000 weekdays (8.00am to 9.00pm) and weekends or public holidays (8.00am to 4.00pm) | |
| General customer enquiries information@standardbank.co.za - South Africa - International |
0860 123 000 +27 11 299 4701 |
| Telephone banking | 0860 123 108 |
| Prestige Banking customer enquiries Prestige@standardbank.co.za - South Africa - International |
0860 001 321 +27 11 299 4607 |
| Private Banking customer enquiries Privatebanking@standardbank.co.za - South Africa - International |
0860 123 101 +27 11 299 4715 |
| Business customers | Telephone |
| BizDirect response centre Bizdirect@standardbank.co.za - South Africa - International |
0860 109 075 +27 11 299 4633 |
| Internet banking | Telephone |
| ibsupport@standardbank.co.za South Africa International |
0860 123 000 +27 11 299 4701 |
| Report On-line Fraud | 080 022 2050 +27 10 249 0070 (International number) |
| Cellphone banking | Telephone |
| General enquiries | 0860 238 837 |
| Cellular prepaid services | Telephone |
| General enquiries | 0860 001 237 |
| Home Loans | Telephone |
| General enquiries | 0860 123 001 |
| Application forms (for new and further home loans) | 0860 123 001 |
| Property information service | 0860 123 001 |
| Short term insurance - sales and quotations - service |
0860 123 474 0860 123 741 |
| Home Loan Protection Plan | 0860 123 911 |
|
Home owners insurance - claims |
Centralclaimsdepartment@standardbank.co.za or SILCclaims@standardbank.co.za |
| Card division | Telephone |
| General enquiries | 0861 201 000 |
| International General Enquiries | +27 11 299 4520 |
| Merchant services | 0861 001 200 |
| Platinum credit card | 0800 600 074 |
| Private Label Services | 0860 102 599 |
| Diners Club | 0860 Diners(346377) |
| Travel Insurance | 0861 114 494 |
| Credit card protection - Service - Claims |
0860 123 911 0860 123 555 |
| Lost or stolen cards | 0800 020 600 |
| International lost or stolen cards | +27 11 299 4114 |
| Asset finance | Telephone |
| General enquiries | 0860 123 002 |
| Customer service | 0860 123 002 |
| New business | 0860 000 000 |
| Vehicle Insurance - Sales - Quotations |
0860 123 255 0860 123 741 |
| Automatic settlement benefit - Service and Helpdesk - Claims |
0860 123 911 0860 123 555 |
| Unit trusts | Telephone |
| Helpline | 0860 123 003 |
| Short term insurance | Telephone |
| Motor, household contents, all risks, personal liability, personal accident, trailers, motorcycles, caravans | |
| Sales and quotations | 0860 123 474 |
| Service | 0860 123 741 |
| Vehicle Insurance | Telephone |
| Sales and quotation | 0860 123 255 |
| Service | 0860 123 222 |
| Creditor's Insurance | Telephone |
| Home loan Protection Plan, Personal Loan Protection Plan, Credit card protection Plan, Automatic settlement benefit for Standard Bank financed vehicles | |
| Service | 0860 123 911 |
| Claims | 0860 123 555 |
| Personal Accident and Hospital Cash Plans | Telephone |
| Sales | 0860 012 301 |
| Service | 0860 012 303 |
| Travel Insurance for Standard Bank MasterCard Customers | Telephone |
| General Enquiries | 0861 114 494 |
| Funeral Plan | Telephone |
| Service | 0860 121 151 |
| Claims | 0860 123 333 |
| Home Owner's Insurance | Telephone |
| Building insurance for Standard Bank Home loan customers | |
| Service | 0860 121 141 |
| Claims | 0860 123 444 |
| Online Share Trading | Telephone |
| General Enquiries | |
| South Africa | 0860 121 161 |
| International | +27 11 378 7876 |
| Standard Bank Offshore | Telephone |
| South Africa | 0860 333 383 |
| Isle of Man | 44 1624 643643 |
| Jersey | 44 1534 881188 |
| Mauritius | 230 202 4200 |
| Main Reception IOM | 0860 033 269 |
| Debit Card IOM | 0860 036 370 |
| Internet IOM | 0860 036 371 |
| Main Reception Jersey | 0860 036 376 |
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©2014 Standard Bank is a licensed financial services provider in terms of the Financial Advisory and Intermediary Services Act and a registered credit provider in terms of the National Credit Act, registration number NCRCP15.
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