Online Shopping

Online shopping allows consumers to buy goods and services directly from a merchant over the internet. While shopping online has many advantages—convenience, speed and a wide selection—online shopping also has its downfalls. As with anything you do online, any time you need to provide personal details such as your email address, phone number and bank card information, you need to be vigilant and aware of online scams and fraudulent activities common to the online world.

While the benefits of online shopping are considerable (convenient, extensive information and customer reviews and wide selection, amongst many other things), it is imperative to be aware when using online shopping platforms as online fraud is one of the most widespread forms of cybercrime. Click here to read more about online scams.

How to avoid online fraud 

  • Make sure that the company is reputable

    Make sure that the company is reputable: only purchase goods and services online from companies that you recognise and trust. If you are unsure of an organisation, ask around.

  • Ensure the site is secure

    Ensure the site is secure: look for security symbols such as an unbroken lock or key and that the URL begins with “https” not “http”, this means that no one but you and the merchant can view your payment information.

  • Register for Standard Bank’s Secure Internet Shopping Service: 

    Register for Standard Bank’s Secure Internet Shopping Service: this is an added security feature provided by MasterCard and Visa that requires you to register a password with the card company, no-one else can use your card without this password.

  • Read the retailer’s privacy policy:

    Read the retailer’s privacy policy: ensure that the online retailer has an acceptable and visible privacy policy posted on its site. If the retailer does not explicitly state that it will not share private information with others without your knowledge and consent don’t disclosing your private details.

  • Keep a record of your transactions:

    Keep a record of your transactions: save and print all online confirmations of your orders. Check your bank statements regularly and report any suspicious activities to Standard Bank immediately.

  • Never pay for goods or services over email:

    Never pay for goods or services over email: paying via email is not secure. You should never send payment information such as your card details and CVV number via email.

  • Never disclose any confidential information:

    Never disclose any confidential information: don’t tell the merchant any passwords or PINs. This information is for your use and knowledge only.

    *Avoid using public computers: don’t use public computers (e.g. internet cafés) for personal and online banking including online shopping as they may contain spyware.

  • Avoid using public computers:

    Avoid using public computers: don’t use public computers (e.g. internet cafés) for personal and online banking including online shopping as they may contain spyware.