Standard Bank complaints process
If you are not satisfied with our service, you can raise a complaint at your nearest Standard Bank branch/suite or with your relationship manager. You will receive a reference number and a timeline to resolve your complaint.
If you are unhappy with the outcome of your complaint, you can escalate it to the Standard Bank Complaints Resolution Centre:
- Call us on 0860 101 101, or
- Send an email to [email protected]
We will give you regular feedback until your complaint is resolved.
Read more on our compliments process