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Standard Bank complaints process

If you are not satisfied with our service, you can raise a complaint at your nearest Standard Bank branch/suite or with your relationship manager. You will receive a reference number and a timeline to resolve your complaint.

If you are unhappy with the outcome of your complaint, you can escalate it to the Standard Bank Complaints Resolution Centre:

  1. Call us on 0860 101 101, or
  2. Send an email to [email protected]

We will give you regular feedback until your complaint is resolved.

Read more on our compliments process