Protect yourself

Safeguard your banking information by always being alert when using your banking log in details and account information by being aware of common scams and fraudulent behaviours, as well as reporting any suspicious activities.

Partner with us and stay protected when using our digital banking platforms.

Sign up for our payment notifications:

MyUpdates
Our MyUpdates option allows you to keep in touch with what is happening; you will receive SMS and email alerts for every transaction that takes place on your account.

Operational alerts
Always know that your banking applications are in working order.

Email statements
Have your bank statements emailed to you.

Trusteer Rapport
The Trusteer rapport protects your computer


How to protect yourself

  • Always be alert: scammers are well known for luring their victims into believing they are from recognised institutions, such as Standard Bank. Do not share any personal information or account details via email or telephonically.
  • Do not click on attachments, hyperlinks or icons in unsolicited emails: Even if they appear to be from Standard Bank. Delete the email immediately and visit your nearest branch, or call us directly to verify the email and information that you have received.
  • Never share personal or confidential details: Do not disclose any personal or account details via email or telephonically, regardless of the information they might have on you.
  • Keep an eye out for spoofed websites: Remember to always type the URL yourself in the internet browser to access the webpage, rather than clicking given hyperlinks.
  • Report suspected fraud: if you think you have received a scam, or been victim to a scam, it is best to stop all forms of communication and report the incident immediately.

 

Here are a few more ways to keep your banking details protected:

  • Create a strong password

    To help keep your online banking profile safe, follow these tips on how to create a strong password:

    Use unique passwords for each of your important accounts
    Using the same password across your various accounts is risky. If someone figures out your password for one account, he or she has access to all of your other accounts, including personal details and confidential information.

     

    Include a combination of letters (capital and lowercase), numbers and special characters

     

    Make sure your password contains at least eight characters
    There is no minimum password length, however, create a password that is at least eight characters in length. This will help to keep your password strong and others from guessing it.

    Avoid known information such as names, places, common words
    Your password should not be obvious so don’t use personal information such as, your name, your family’s names, where you live, birthdate etc. Don’t use simple words or phrases, such as ‘password’, or keyword patterns such as ‘qwerty’. This will only make your password easier to guess.

     

    Change your password regularly
    Your password is the key to your bank account and should be changed at regular intervals. We recommend changing your password every 30 days

     

    Protect your password
    Don’t disclose your password, any personal details or confidential information to anyone—online or over the phone.

     

  • Card & PIN Protection:

    Never disclose your Card number, customer selected PIN number, banking username, password or ATM PIN to anyone.

     

    Don’t use the same PIN twice
    Don’t use the same PIN across various accounts. This can be risky; if someone figures out your password for one account, he or she has access to all of your other accounts.

    Avoid known information such as your date of birth
    Your PIN should not be obvious; don’t use personal information as your password.


    Change your PIN regularly
    Your PIN is the key to your bank account, and should be changed at regular intervals. We recommend changing your PIN every 30 days.

    Protect your PIN

    If you think your banking details, password or PIN may have been compromised, or that your banking access is at risk in any way, let us know immediately. For more information, call our call centre on 0860 000 123.