Standard Bank Statement
Standard Bank is aware of recent social media posts and concerns related to cases of alleged fraud. Some of the cases referenced date as far back as 2011, and were fully investigated at the time through our internal processes and, where relevant, independently reviewed by either the Banking Ombud at the time and The Financial Sector Conduct Authority (FSCA).
We want to reassure our customers that, currently, there is no evidence of elevated fraud activity, and our fraud prevention and security controls remain robust and effective.
Fraud remains a global concern, and Standard Bank is committed to working closely with our customers, industry partners including the South African Banking Risk Information Centre (SABRIC), the Banking Ombudsman and the relevant authorities to continuously strengthen industry measures that protect customers’ accounts.
Customers with specific fraud concerns are encouraged to contact us directly through our official channels. Those who are not satisfied with the outcome of a specific case may approach the Ombudsman for an independent review.
Our priority has always been, and remains, to protect our customers and ask customers to remain vigilant for scams such as phishing, vishing and smishing.