Banking App help guides
Learn how to use our Banking App by going through our step-by-step guides
New feature Help Guides
New feature 15 November 2023Get a Flexible LifePlan cover Enjoy a customisable life policy that can be tailored to your budget and preferences
New feature 21 July 2023UCount Rewards add-on Make every swipe count! Earn amazing rewards simply for banking with us.
New feature 11 April 2023My360 add-on Track all your assets, liabilities and risk cover to view your net wealth
New feature 22 March 2023Budget Manager add-on Budgeting is about to get easier with our innovative Budget Manager add-on!
New feature 14 October 2022VAF: Apply for Vehicle Finance Looking to finance a new ride? Apply now in a few quick & easy steps!
New feature 14 October 2022VAF: Vehicle Finance calculators Use our VAF calculators to check for the vehicle finance you can afford
New feature 21 September 2022Money Movements add-on Get categorised views of your income and expenses and stay on top of how you manage your money
New feature 12 September 2022Save & Invest add-on Create and keep track of your money goals and investments in a few easy steps
New feature 6 December 2021Pay your traffic fines View and pay your outstanding traffic fines on the App
New feature 30 September 2021Edit your account views Hide or show your accounts or balances and edit your account nickname
New feature 30 April 2021VAF: Remove a blank VAF account tile Remove a blank VAF account tile from your dashboard in a few easy steps!
New feature 30 September 2020Send a proof of payment Need a Proof of Payment? Learn how to send one directly from your transaction history!
New feature 1 June 2020Manage your card View your card details and manage your card settings here on the App
Getting started 30 November 2020VAF: Add your vehicle finance account to your profile Add your vehicle finance account/s to your account profile in a few easy steps!
Keeping your money safe
Keeping your money safe 1 May 2022Supercharge your security with DigiME Making your app even safer and easier to use by uploading a scan of your face and ID
Keeping your money safe 1 October 2021Reverse a debit order How to reverse recent debit orders for amounts less than R500
Keeping your money safe 1 June 2020Unlink the banking app Lost or stolen cellphone or mobile device - unlink your banking app from your device IMMEDIATELY!
Keeping your money safe 2 March 2020Change your daily and monthly ATM limits Learn how to change your daily and monthly ATM withdrawal limits here on the App!
Making payments 16 March 2020Make an immediate payment Learn how to make an Immediate Payment to a beneficiary in a few easy steps
Making payments 16 March 2020Pay multiple beneficiaries at the same time Learn how to pay multiple beneficiaries at the same time
Making payments 16 March 2020Send Instant Money to someone Learn how to send an Instant Money voucher to someone
Making payments 16 March 2020Send money overseas Learn how to make an International payment in a few easy steps
Making payments 16 March 2020Verify an account number Learn how to verify a bank account number before you make a payment
Managing your money
Managing your money 1 July 2022View your card PIN Forgotten your cards PIN number? View it on your App!
Managing your money 9 May 2022Credit Score add on Get monthly updates of your credit score, without affecting your credit record
Managing your money 24 September 2021Home Loans: Promise to Pay Make a payment arrangement for the amount in arrears on your Home Loan account
Getting to know the app
Getting to know the app 14 September 2023Internet Banking login with push notification Access Internet Banking with your mobile device using push notifications
Getting to know the app 8 July 2023Need your IT3(b) Tax certificate? Safely access your IT3(b) Income tax certificate on the App!
Getting to know the app 17 April 2023Sign into internet banking using the app Learn how to safely sign in to internet banking using your banking app
Getting to know the app 31 January 2021Add & remove add-ons Add useful banking products & tools to your app & remove them any time
Getting to know the app 31 January 2021Rate and review Add-ons Share your experience of an add-on by rating & reviewing it
Getting to know the app 1 December 2020VAF: Settle your car loan online Get a settlement quote. Pay-off your car loan. It is that easy!
Getting to know the app 1 December 2020VAF: View your car loan information Looking for your vehicle info? See your Vehicle details all in one place. Simple!
Getting to know the app 1 June 2020Get your bank account documents Learn how to get your stamped statements & bank confirmation letters on the App!
Getting to know the app 3 February 2020Repeat your prepaid purchases Buy data, airtime and SMS bundles more quickly by selecting one of your previous prepaid purchases
Getting to know the app 3 February 2020Reset a forgotten app code Learn how to reset your app code in just a few steps
Opening new accounts
Opening new accounts 23 March 2021Apply for a Revolving Loan Get access to funds without having to re-apply once you have repaid 15% of your loan amount
Opening new accounts 22 March 2021Apply for a Credit Card Get instant access to money when you qualify for one of our credit cards