South Africa
Banking App help guides
Learn how to use our Banking App by going through our step-by-step guides
New feature Help Guides
New feature
15 November 2023
Get a Flexible LifePlan cover
Enjoy a customisable life policy that can be tailored to your budget and preferences
New feature
21 July 2023
UCount Rewards add-on
Make every swipe count! Earn amazing rewards simply for banking with us.
New feature
11 April 2023
My360 add-on
Track all your assets, liabilities and risk cover to view your net wealth
New feature
22 March 2023
Budget Manager add-on
Budgeting is about to get easier with our innovative Budget Manager add-on!
New feature
14 October 2022
VAF: Apply for Vehicle Finance
Looking to finance a new ride? Apply now in a few quick & easy steps!
New feature
14 October 2022
VAF: Vehicle Finance calculators
Use our VAF calculators to check for the vehicle finance you can afford
New feature
21 September 2022
Money Movements add-on
Get categorised views of your income and expenses and stay on top of how you manage your money
New feature
12 September 2022
Save & Invest add-on
Create and keep track of your money goals and investments in a few easy steps
New feature
6 December 2021
Pay your traffic fines
View and pay your outstanding traffic fines on the App
New feature
30 September 2021
Edit your account views
Hide or show your accounts or balances and edit your account nickname
New feature
30 September 2020
Send a proof of payment
Need a Proof of Payment? Learn how to send one directly from your transaction history!
New feature
1 June 2020
Manage your card
View your card details and manage your card settings here on the App
Getting started
Getting started
1 June 2020
Link your bank accounts
Follow these easy steps to link your accounts to your app
Keeping your money safe
Keeping your money safe
1 May 2022
Supercharge your security with DigiME
Making your app even safer and easier to use by uploading a scan of your face and ID
Keeping your money safe
1 October 2021
Reverse a debit order
How to reverse recent debit orders for amounts less than R500
Keeping your money safe
1 June 2020
Unlink the banking app
Lost or stolen cellphone or mobile device - unlink your banking app from your device IMMEDIATELY!
Keeping your money safe
2 March 2020
Change your daily and monthly ATM limits
Learn how to change your daily and monthly ATM withdrawal limits here on the App!
Keeping your money safe
3 February 2020
Change your monthly EAP limit
Learn how to change your monthly Electronic Payment (EAP) limit here on the App!
Making payments
Making payments
16 March 2020
Make an immediate payment
Learn how to make an Immediate Payment to a beneficiary in a few easy steps
Making payments
16 March 2020
Pay multiple beneficiaries at the same time
Learn how to pay multiple beneficiaries at the same time
Making payments
16 March 2020
Send Instant Money to someone
Learn how to send an Instant Money voucher to someone
Making payments
16 March 2020
Send money overseas
Learn how to make an International payment in a few easy steps
Making payments
16 March 2020
Verify an account number
Learn how to verify a bank account number before you make a payment
Making payments
2 March 2020
Transfer money between accounts
Transfer your money from one account to another easily on the app
Making purchases
Making purchases
31 August 2020
Play the LOTTO
Learn how to play the lotto on the app - it is safe and convenient.
Managing your money
Managing your money
1 July 2022
View your card PIN
Forgotten your cards PIN number? View it on your App!
Managing your money
9 May 2022
Credit Score add on
Get monthly updates of your credit score, without affecting your credit record
Managing your money
24 September 2021
Home Loans: Promise to Pay
Make a payment arrangement for the amount in arrears on your Home Loan account
Managing your money
18 January 2021
Future Payments add-on
Manage your spend by viewing your upcoming payments
Getting to know the app
Getting to know the app
14 September 2023
Internet Banking login with push notification
Access Internet Banking with your mobile device using push notifications
Getting to know the app
8 July 2023
Need your IT3(b) Tax certificate?
Safely access your IT3(b) Income tax certificate on the App!
Getting to know the app
17 April 2023
Sign into internet banking using the app
Learn how to safely sign in to internet banking using your banking app
Getting to know the app
31 January 2021
Add & remove add-ons
Add useful banking products & tools to your app & remove them any time
Getting to know the app
31 January 2021
Rate and review Add-ons
Share your experience of an add-on by rating & reviewing it
Getting to know the app
1 December 2020
VAF: Get a vehicle cross border letter
Driving across the border? Need a letter?
Getting to know the app
1 December 2020
VAF: Settle your car loan online
Get a settlement quote. Pay-off your car loan. It is that easy!
Getting to know the app
1 December 2020
VAF: View your car loan information
Looking for your vehicle info? See your Vehicle details all in one place. Simple!
Getting to know the app
1 June 2020
Get your bank account documents
Learn how to get your stamped statements & bank confirmation letters on the App!
Getting to know the app
3 February 2020
Repeat your prepaid purchases
Buy data, airtime and SMS bundles more quickly by selecting one of your previous prepaid purchases
Getting to know the app
3 February 2020
Reset a forgotten app code
Learn how to reset your app code in just a few steps
Getting to know the app
22 November 2021
Take a quick tour of the banking app
Your banking app has loads of useful features! Here's an overview of where to find them
Opening new accounts
Opening new accounts
23 March 2021
Apply for a Revolving Loan
Get access to funds without having to re-apply once you have repaid 15% of your loan amount
Opening new accounts
22 March 2021
Apply for a Credit Card
Get instant access to money when you qualify for one of our credit cards
Opening new accounts
22 March 2021
Apply for a Term Loan
Get a personal loan at a fixed monthly repayment amount that suits you