In 2021 we’re making pricing changes that will save you time and money while simplifying your banking experience and creating wider accessibility. We believe in enabling you to take control of what you pay so you can do more for less. Our efforts to bring some financial relief to our customers will be extended into 2021 thanks to a revised pricing structure across our Personal and Business Banking (PBB) accounts.
Our 2020 pricing was made after careful consideration of several factors, including the economic impact of 2020, the current realities for individuals and businesses and easier access to banking services for our customers.
We recognise the unprecedented impact COVID-19 had on businesses and consumers in 2020. We offered relief to our business customers in the form of fee reductions, waivers and payment holidays on loans totalling more than R114 billion.