Bank safely
Your accounts and personal information are secure with our online, ATM, and mobile security features.
Have peace of mind knowing that you have:
- Access to fraud alerts directly on your Banking App to keep your account safe.
- Automatic timeouts for online, mobile and ATM banking sessions in case you forget to sign out
- MyUpdates SMS or email alerts to notify you of what's happening on your accounts
- Free Internet Banking login SMS to notify you of login activities
- Free access to specialised malware removal software
- Security centre updates on the latest scams to inform you of fraud trends and how to avoid them
- One-time Password (OTP) SMS to authorise your online payments
- The choice to sign into the Banking App using your app code, fingerprint, or Face ID
Security centre contact details
Call or email us as soon as you suspect suspicious activity on your account, or if your cards have been lost or stolen.
Tips on how to bank safely and protect yourself
Malware detection
Our Banking App can now detect known malware, helping you keep your account secure.
Trusted Person
Nominate someone to help review, confirm, or decline payments from your bank account.
Trust Call
Identify and manage unknown incoming calls to determine whether it might be a scam or not.
Scams
Scammers can reach you by email, SMS or phone call. Know their modus operandi.
DebiCheck - Transact safer
Give once-off approval on new debit orders before they can be processed.
Security features on the Banking App
Keeping your money safe
1 Aug 2025
Security update: Trust Call
How to enable Trust Call to protect yourself from phone scams.
New feature
4 Aug 2025
Making a payment with your Trusted Person
Your Trusted Person will confirm your payment before the money leaves your account.
Making payments
16 Mar 2020
Verify an account number
Learn how to verify a bank account number before you make a payment.
New feature
4 Aug 2025
Add a Trusted Person to your profile
Choose someone you trust to spot suspicious transactions.
Learn how to protect your business
3D Secure
Prevent card fraud by obtaining full authentication for all ecommerce transactions with 3D Secure.
Fraud and chargebacks
Read our practical tips to protect your business from fraud and suspicious transactions.
Anti-money laundering
Beware of criminal activity that may be targeting your businesses and bank accounts for money laundering.