South Africa
Your safety is important to us

By learning about banking scams, you can anticipate fraudsters’ moves and protect yourself.

T&Cs apply. Auth FSP NCRCP15.

Bank safely

Your accounts and personal information are secure with our online, ATM, and mobile security features.

Have peace of mind knowing that you have:
  • Automatic timeouts for online, mobile and ATM banking sessions in case you forget to sign out
  • Free MyUpdates SMS or email alerts to notify you of what’s happening on your accounts
  • Free Internet Banking login SMS to notify you of login activities
  • Free access to specialised malware removal software
  • Security centre updates on the latest scams to inform you of fraud trends and how to avoid them
  • One-time Password (OTP) SMS to authorise your online payments
  • The choice to sign into the Banking App using your app code, fingerprint, or Face ID
Security centre contact details

Call or email us as soon as you suspect suspicious activity on your account, or if your cards have been lost or stolen.

Lost or stolen cards

South Africa

Fraud line - Report a NEW fraud incident

South Africa
Tips on how to bank safely and protect yourself
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Scammers can reach you by email, SMS or phone call. Know their modus operandi.

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How to bank safely online

Our Internet Banking system is uniquely encrypted to protect your data and personal information.

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ATM safety tips

Use in-branch ATMs whenever you can, and choose ATMs in areas that you’re familiar with.

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Bank safely on your cellphone

For secure day-to-day Cellphone Banking, all you need is your card number and PIN.

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Register for MyUpdates

Register for free unlimited SMSs or email alerts to keep track of what’s happening on your bank accounts.

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Create your digital profile with DigiME

Use DigiME to verify your banking profile and securely link your device to your profile.

Guard your pin
How to create and guard your card PIN

Your PIN is the key to your card. Never share your PIN with anyone.

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Safer online shopping

Be careful when using your personal and card information to shop online.

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Account Verification Services

Protect yourself and keep your money safe by verifying the account number and account name you’ve been given with our Account Verification Services (AVS).

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DebiCheck - Transact safer

Give once-off approval on new debit orders before they can be processed.

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View the latest scams

Keep up to date with the latest scams and how to beat them.

Tips for safe business banking
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3D Secure

Prevent card fraud by obtaining full authentication for all ecommerce transactions with 3D Secure.

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Fraud and chargebacks

Read our practical tips to protect your business from fraud and suspicious transactions.

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Anti-money laundering

Beware of criminal activity that may be targeting your businesses and bank accounts for money laundering.