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Your safety is important to us

By learning about online scams,
you can anticipate fraudsters’ moves.
Find out how to #BeatTheScam below.

T&Cs apply. Auth FSP NCRCP15.

Security centre

Bank safely by practising our tips below and transact with confidence knowing that your accounts and personal information are secure with our online and mobile security features.

  • Automatic timeouts for online, cellphone and ATM banking sessions, in case you forget to sign out.
  • Free MyUpdates SMS or email alerts to notify you of what’s happening on your accounts.
  • Free Internet Banking login SMS to notify you of unauthorised login activities.
  • Free access to specialised malware removal software to clean your PC or laptop from malicious financial software.
  • Security centre updates on the latest scams to keep you informed of current fraud trends and how to avoid them.
  • One Time Password (OTP) SMS which allows you to authorise online purchases or payment transactions made by you.
  • Convenient and secure sign-in with your choice of app code, fingerprint, or Face ID (iPhoneX).
Security centre contacts

Call us immediately if there’s suspicious activity on your account, or if your bank or credit card is lost or stolen.

Lost or stolen cards

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International

Fraud line

South Africa
International
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View the latest scams

Keep up to date with the latest scams and how to beat them.

How to keep your money safe
Use these tips to practise safe banking when using the internet, your phone, or ATMs.
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Bank safely online

Our Internet Banking system is uniquely encrypted to protect your data and personal information.

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Bank safely on your cellphone

For secure day-to-day Cellphone Banking, all you need is your card number and PIN.

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Bank safely at the ATM

Use in-branch ATMs whenever you can, and choose ATMs in areas that you’re familiar with.

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Register for MyUpdates

Register for free unlimited SMSs or email alerts to keep track of what’s happening on your bank accounts.

How to protect yourself
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Bank securely with a digital ID

Use DigiME to verify your banking profile and securely link your device to your profile.

Guard your pin
Guard your PIN

Your PIN is the key to your card. Never share your PIN with anyone.

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Protect your ID and personal info

Keep your identity safe by following these basic but crucial security tips.

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Shop safely online

Be careful when using your personal and card information to shop online.

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Guard against debit order fraud

Give once-off approval on new debit orders before they can be processed.

HOW TO IDENTIFY SCAMS AND FRAUD
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Scams

Scammers can reach you by email, SMS or phone call. Know their modus operandi.

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Card fraud

Get all the guidance you need to safeguard your bank and credit cards.

HOW TO REDUCE THE RISK OF POTENTIAL FRAUDULENT ACTIVITIES
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What you need for 3D Secure

Prevent card fraud by obtaining full authentication for all ecommerce transactions with 3D Secure.

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Anti-money laundering

Beware of criminal activity that may be targeting your businesses and bank accounts for money laundering.

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Fraud and chargebacks

Read our practical tips to protect your business from fraud and suspicious transactions.