Bank safely
Your accounts and personal information are secure with our online, ATM, and mobile security features.
Have peace of mind knowing that you have:
- Access to fraud alerts directly on your Banking App to keep your account safe. View our Help Centre guide to see how it works
- Automatic timeouts for online, mobile and ATM banking sessions in case you forget to sign out
- MyUpdates SMS or email alerts to notify you of what’s happening on your accounts
- Free Internet Banking login SMS to notify you of login activities
- Free access to specialised malware removal software
- Security centre updates on the latest scams to inform you of fraud trends and how to avoid them
- One-time Password (OTP) SMS to authorise your online payments
- The choice to sign into the Banking App using your app code, fingerprint, or Face ID
Security centre contact details
Call or email us as soon as you suspect suspicious activity on your account, or if your cards have been lost or stolen.
Fraud line - Report a NEW fraud incident
South Africa
International
Tips on how to bank safely and protect yourself
Trust Call
Identify and manage unknown incoming calls to determine whether it might be a scam or not.
How to bank safely online
Our Internet Banking system is uniquely encrypted to protect your data and personal information.
ATM safety tips
Use in-branch ATMs whenever you can, and choose ATMs in areas that you’re familiar with.
Bank safely on your cellphone
For secure day-to-day Cellphone Banking, all you need is your card number and PIN.
Register for MyUpdates
Register for free unlimited SMSs or email alerts to keep track of what’s happening on your bank accounts.
Create your digital profile with DigiME
Use DigiME to verify your banking profile and securely link your device to your profile.
How to create and guard your card PIN
Your PIN is the key to your card. Never share your PIN with anyone.
Safer online shopping
Be careful when using your personal and card information to shop online.
Account Verification Services
Protect yourself and keep your money safe by verifying the account number and account name you’ve been given with our Account Verification Services (AVS).
DebiCheck - Transact safer
Give once-off approval on new debit orders before they can be processed.
Tips for safe business banking
3D Secure
Prevent card fraud by obtaining full authentication for all ecommerce transactions with 3D Secure.
Fraud and chargebacks
Read our practical tips to protect your business from fraud and suspicious transactions.
Anti-money laundering
Beware of criminal activity that may be targeting your businesses and bank accounts for money laundering.