Debt Care Centre
We start by listening to your financial situation so we can help tailor a personalised debt relief solution to help reduce your monthly repayments and ease financial pressure.
Apply online today and explore the available options that can help you to regain control of your finances.
Struggling to meet your monthly loan repayments?
Your financial wellbeing is important to us. We’re here to support you, offering personalised debt relief solutions that can help you reduce your monthly loan repayments.
Apply today and let us help you ease your financial pressure.
Types of debt solutions
Term extension
A term extension allows you to extend your loan period, helping you to reduce your monthly repayments.
Re-spread of arrears
If you are not able to pay your arrears in one payment, you can re-spread the outstanding amount over the rest of your loan repayment term.
Payment holiday
A payment holiday is an agreement between you and your credit provider to pause a part of, or your full loan repayment for an agreed period. Once this period is over, your full payments will resume.
Debt Consolidation
Consolidating your debt allows you to combine all your debt into a single, manageable loan. This may help reduce your overall interest rates and your monthly repayments.
Financial relief in 4 steps
1. Apply online
2.Select a debt relief solution
3. Provide requested information
4. Upload supporting documentation
Frequently asked questions
How will the Debt Care Centre benefit me?
The Debt Care Centre supports you with a personalised debt relief solution, tailored to your needs, which may help ease your financial strain.
What is a debt relief solution?
It’s an arrangement where your debt repayments are restructured to make them more manageable. It may help ease your financial strain.
What is the difference between debt relief and debt review?
Debt relief combines qualifying debt into a single repayment that suits your financial position.
Debt review is a regulatory process where a debt counsellor creates a repayment plan for credit providers, and a court order formalises the repayment plan.
Debt review is a regulatory process where a debt counsellor creates a repayment plan for credit providers, and a court order formalises the repayment plan.
How long will it take to receive a response after I submit my application?
Once all supporting documents have been received, the process takes 3-7 business days for restructures and 5-10 business days for debt consolidation.
What documents do I need to provide when applying for a debt relief solution?
If you’re a Standard Bank transactional account holder, we will contact you if we need any documentation. If you aren’t, the requirements depend on your profile and mainly include financial and employment information.
How do I know what debt relief solution is right for me?
The best solution depends on your needs and financial position. For short-term relief, a re-spread might be helpful. For a medium- or long-term solution, a payment holiday, term extension or debt consolidation might be the best route to consider. Once you have applied, our specialised consultants will guide you on the best path.