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Customer care line

Our operating hours are:
Monday-Friday: 8:00 to 21:00
Sat-Sun & Public Holidays:  8:00 to 16:00

South Africa
International
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Business customers

Our operating hours are:
Monday-Friday: 8:00 to 21:00
Sat-Sun & Public Holidays:  8:00 to 16:00

South Africa
International
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Emergency contacts

Lost or stolen cards
South Africa
International

Lost or stolen Ucount cards
South Africa

Fraud line
South Africa
International

Insurance 24-hour emergency helpline
South Africa
Emergency assist (home & roadside)

Stansure (home)
South Africa

Stansure (roadside)
South Africa

Auto & General
South Africa

First For Women
South Africa

Hollard
South Africa

King Price
South Africa
Personal customer contacts

General customer enquiries
South Africa
International
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Telephone banking enquiries
South Africa

Prestige Banking customer enquiries
South Africa
International

Private Banking customer enquiries
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International
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Internet banking

Internet banking enquiries
South Africa
International

Fraud line
South Africa
International
Cellphone banking

Mobile banking enquiries
South Africa
International
Prepaid services

Cellular pre-paid services
South Africa
Home loans

General home loan enquiries
South Africa
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Home owners insurance services
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Home owners insurance claims
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Property information service
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Insurance quote
South Africa

Loan protection services
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Card enquiries

General card enquiries
South Africa
International
Asset finance

Asset finance customer enquiries
South Africa
International
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Asset finance new business
South Africa

Vehicle insurance sales
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Short term insurance services
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Fleet solutions
South Africa

Automatic settlement benefit
South Africa

Credit life insurance services
South Africa
Unit trusts

StanLib contact centre
South Africa
Short term insurance

Short term insurance services
South Africa
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Insurance claims
South Africa

Insurance quote
South Africa
Vehicle insurance

Vehicle insurance sales
South Africa
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Vehicle insurance services
South Africa
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Creditor's insurance

Automatic settlement benefit
South Africa

Credit life insurance services
South Africa

Debt Care Centre
South Africa
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Personal accident and hospital cash plans

Health insurance services
South Africa
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Health insurance quote
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Home owners insurance claims
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Travel insurance

Travel insurance services
South Africa

Travel insurance quote
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Travel insurance claims
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Funeral insurance

FuneralPlan services
South Africa
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FuneralPlan claims
South Africa
Home owner's insurance

Home owners insurance services
South Africa
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Home owners insurance claims
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Online share trading

Online Share Trading
South Africa
International
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Standard Bank offshore

Customer Service Queries
South Africa
International
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New Customer Enquiries
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International
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Visa Debit Card - Enquiries
South Africa
International
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Visa Debit Card - Lost or Stolen
South Africa
International
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Wealth and Investment - Client Services
South Africa
International
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Visa Debit Card - Lost or Stolen
South Africa
International
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International payments

International banking desk
South Africa
International
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Forex Support
South Africa
Direct delivery

Gauteng
South Africa
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Durban & Pietermaritzburg
South Africa
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Cape Town
South Africa
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TravelWallet

Lost or stolen cards
South Africa
International

Call centre
South Africa
Foreign nationals

Non resident contact centre
South Africa
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Non resident new account enquiries
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Non resident payment instructions
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Non resident exchange control enquiries
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Merchant Solutions

Standard Bank Merchant Solutions
South Africa
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Merchant Capital Advance
South Africa
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