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Telephone and speech banking

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Bank from a fixed line or cellphone using our 24/7 automated service, or speak to a consultant during the week, over the weekend or on public holidays.

 

 

 

Some of the benefits

Multilingual

Choose to do your speech banking in English, IsiZulu or Afrikaans

Easy to use

Switch from keypad to speech and back when following the prompts

Always secure

Use your unique card PIN to access your accounts and make payments
What you can do
  • Make payments
  • Make inter-account transfers
  • Buy prepaid airtime, data or electricity
  • Change your overdraft limit
  • Receive transaction confirmation
  • Get copies of your statements

See digital banking T&Cs

Speech banking
  • If you can hear the prompts clearly, the system will be able to hear your instructions
  • To switch on system guidance, say ‘Guide on’, and ‘Guide off’ to switch it off
  • To speak to a consultant, say ‘Consultant’
  • To exit or cancel a transaction, say ‘Main menu’
  • To specify which transactions you want read or sent to you, say ‘Money in’, ‘Money out’ or ‘Both’
  • To exit telephone banking, say ‘Log off’ from anywhere in the menu
What it costs
  • No sign-up fee
  • No monthly subscription fees
  • Standard network rates apply
How to get it

To register

  • Call us on 0860 123 108 between 8am and 9pm, Monday to Friday
  • Or call us between 8am and 4pm on weekends and public holidays

To access our 24/7 automated services or speech banking

  • Call 0860 123108
  • What you can do
  • Speech banking
  • What it costs
  • How to get it
  • Make payments
  • Make inter-account transfers
  • Buy prepaid airtime, data or electricity
  • Change your overdraft limit
  • Receive transaction confirmation
  • Get copies of your statements

See digital banking T&Cs

  • If you can hear the prompts clearly, the system will be able to hear your instructions
  • To switch on system guidance, say ‘Guide on’, and ‘Guide off’ to switch it off
  • To speak to a consultant, say ‘Consultant’
  • To exit or cancel a transaction, say ‘Main menu’
  • To specify which transactions you want read or sent to you, say ‘Money in’, ‘Money out’ or ‘Both’
  • To exit telephone banking, say ‘Log off’ from anywhere in the menu
  • No sign-up fee
  • No monthly subscription fees
  • Standard network rates apply

To register

  • Call us on 0860 123 108 between 8am and 9pm, Monday to Friday
  • Or call us between 8am and 4pm on weekends and public holidays

To access our 24/7 automated services or speech banking

  • Call 0860 123108