Travel insurance
We’ve got your journey covered
Get complimentary Travel Insurance when you book flights using your qualifying Standard Bank Credit Card.
Some of the benefits
Emergency medical cover
Call our 24/7 medical emergency and assistance helpline, wherever you are
Insurance cover
You’re insured for death, permanent disability, injury and illness
No activation is required
Enjoy automatic cover when buying your flight ticket
Top up if you want more
You can add extra cover for travel delays, lost luggage and more
How it works
You’re covered with automatic basic or comprehensive Travel Insurance depending on the card you used to buy the tickets.
Basic Travel Insurance
All qualifying Standard Bank Credit Cards come with automatic Basic Travel Insurance, except World Elite.
Individuals who use their qualifying Standard Bank Credit Cards to purchase return airline tickets will be insured. This cover is provided by Bryte Insurance, and it includes::
- Emergency medical cover (limited)
- 24/7 worldwide assistance
- Baggage and travel delay* (card dependant)
Comprehensive Travel Insurance
Standard Bank World Citizen, World Elite & World Elite Metal cards come with Comprehensive Travel Insurance.
Your card type determines who can be covered under the booking. See “Members insured for Comprehensive Travel Insurance” below for a detailed breakdown.
This cover is provided by AIG Insurance, and it includes:
- Medical emergency cover (wide range of cover)
- 24/7 assistance
- Trip cancellation or interruption
- Loss, theft or damage to baggage & personal items
- Travel or baggage delay
Members insured for Comprehensive Travel Insurance:
Standard Bank World Citizen Card:
The Cardholder, the cardholder’s spouse, up to three children, cardholder’s parents and domestic helper.*
Standard Bank World Elite Card & World Elite Metal Card:
Any person whose airline tickets have been charged to the Card.
*Definitions:
- Children means the Insured Person’s dependent children who are not in full-time employment and who are between the ages of 3 months up to and including the age of 18 years (or under the age of 25 years provided they are in full-time education), unmarried, not pregnant, without children and primarily dependent on the Cardholder for maintenance and support.
- Spouse means the husband, wife, partner in a same sex partnership or any de facto partner with whom the Cardholder has permanently and continuously lived in the same household in a relationship which is not casual or impermanent for a period longer than 6 consecutive months. Only one Spouse shall be eligible for cover.
- Cardholder's parents means the lawful and biological father or mother of the eligible Cardholder aged under eighty (80) years of age. Parents must be visiting the eligible Cardholder in his/her country of permanent residence or the country where the card was issued.
Want Added Peace of Mind? Extend Your Cover.
We’re committed to helping you travel with confidence. Should you need additional peace of mind, optional Topup cover is available.
All qualifying Standard Bank Credit Cards , excluding World Elite.
Bryte
Bryte Top-up options are available directly from Bryte:
(Mon–Fri, 08:00–16:30)
Customer care
Claims Assistance
Standard Bank World Citizen, World Elite & World Elite Metal cards
AIG
Top-up options are available directly from AIG. For emergency or claim support: Top-up options are available directly from AIG. For emergency or claim support:
South Africa
+27 11 547 2066 / 0800 991 730
(toll-free)
(toll-free)
United States
+1 866 273 9079 (toll-free)
Outside the U.S
Claims
What’s covered
- Standard Bank Policy Wording Corporate Card Basic Automatic Cover
- Standard Bank Policy Wording Corporate Key Accounts Basic Automatic Cover
- Standard Bank Policy Wording Gold, Titanium and Student Card Basic Automatic Cover
- Standard Bank Platinum, World Citizen and Young professionals’ card Basic Automatic Cover
Terms and conditions apply. Standard Bank Insurance Brokers (Pty) Ltd (Reg. No. 1978/002640/07) is an authorised financial services provider (FSP 224) and part of the Standard Bank Group.
Exclusions
- Click here for exclusions
*Terms and conditions apply
How to claim
For emergency medical and related claims
Our emergency medical services are available 24 hours a day, 7 days a week. It’s important that you contact us as soon as possible when you need assistance.
Robin Assist can be contacted at:
Call or WhatsApp text: +27 21 100 4478 (WhatsApp calling is not available)
How to make an international call for emergency medical and related claims:
From a landline:
- Dial the international direct dialling code for the country you are in. This may differ depending on the country.
- We recommend researching the international dialling code for the country you are intending to visit before you depart
- Followed by the country code for South Africa: 27
- And then the number: 21 100 4478
From a mobile phone:
- Dial the international access symbol “+”. Most mobile devices allow you to enter this symbol by holding down the “0” key until the “+” sign appears.
- Followed by the country code for South Africa: 27
- And then the number: 21 100 4478
Please note that you will be charged for the call when you contact Bryte Travel Assist
Email: [email protected]
Non-medical claims and medical claims for out of hospital treatment
For all non-medical claims (for example, claims for baggage or cutting the insured journey short) and for medical claims for out of hospital treatment, you can contact us up to 30 days after you have returned to South Africa.
Telephone: 0860 723 270
Email: [email protected]
For your convenience, you can register and submit your claim online by visiting Bryte’s website.
Our claims department is open Monday to Friday between 08:00 and 16:30 (South African time). We are closed on weekends and public holidays.
-
What’s covered
-
Exclusions
-
How to claim
- Standard Bank Policy Wording Corporate Card Basic Automatic Cover
- Standard Bank Policy Wording Corporate Key Accounts Basic Automatic Cover
- Standard Bank Policy Wording Gold, Titanium and Student Card Basic Automatic Cover
- Standard Bank Platinum, World Citizen and Young professionals’ card Basic Automatic Cover
Terms and conditions apply. Standard Bank Insurance Brokers (Pty) Ltd (Reg. No. 1978/002640/07) is an authorised financial services provider (FSP 224) and part of the Standard Bank Group.
- Click here for exclusions
*Terms and conditions apply
For emergency medical and related claims
Our emergency medical services are available 24 hours a day, 7 days a week. It’s important that you contact us as soon as possible when you need assistance.
Robin Assist can be contacted at:
Call or WhatsApp text: +27 21 100 4478 (WhatsApp calling is not available)
How to make an international call for emergency medical and related claims:
From a landline:
- Dial the international direct dialling code for the country you are in. This may differ depending on the country.
- We recommend researching the international dialling code for the country you are intending to visit before you depart
- Followed by the country code for South Africa: 27
- And then the number: 21 100 4478
From a mobile phone:
- Dial the international access symbol “+”. Most mobile devices allow you to enter this symbol by holding down the “0” key until the “+” sign appears.
- Followed by the country code for South Africa: 27
- And then the number: 21 100 4478
Please note that you will be charged for the call when you contact Bryte Travel Assist
Email: [email protected]
Non-medical claims and medical claims for out of hospital treatment
For all non-medical claims (for example, claims for baggage or cutting the insured journey short) and for medical claims for out of hospital treatment, you can contact us up to 30 days after you have returned to South Africa.
Telephone: 0860 723 270
Email: [email protected]
For your convenience, you can register and submit your claim online by visiting Bryte’s website.
Our claims department is open Monday to Friday between 08:00 and 16:30 (South African time). We are closed on weekends and public holidays.
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