Your money is safe with us. Here’s how we protect it
When you trust a bank with your money, you expect it to be safe. So do we. .
That is why protecting your money is part of everything we do: every day, across every transaction, and behind the scenes in ways you may not always sees.
Here’s a closer look at what that protection really means, and how it works for you. We leverage the latest technology to proactively protect you and your money.
Here are some of the features you have access to:
1. Security Alerts
Keeping your app notifications switched on helps protect you against fraud.
Security Alerts reach you in real time, so if we spot something suspicious on your account, you can act fast.
We'll send you a push notification showing what happened and what action to take next.
How to turn on your app notifications:
On iPhone
- Go to Settings
- Tap Notifications
- Find the Standard Bank App
- Make sure Allow Notifications is on
On Android
- Go to Settings
- Tap Apps
- Find the Standard Bank App
- Tap Notifications and make sure they're on
It takes less than a minute and could make all the difference when it comes to protecting your money.
2. AI fraud detection
Our systems monitor transactions in real-time, flagging high-risk activity and suspicious payments immediately.
If something doesn’t look right, you may get a warning, or the transaction may be stopped before it goes through. This is done to protect you, even if it feels unexpected in the moment.
3. Trust Call
If you receive a call and aren’t sure if it’s really from us, you don’t have to guess.
Our Trust Call feature helps you check unknown calls, so you can identify whether it’s a scam or safe to share any information.
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4. Call us through the app
If something feels off during a call, you can hang up and contact us directly through the Banking App.
In-app calling gives peace of mind as you can be sure you’re speaking to us directly, and not someone pretending to be us.
Step 1: Sign into your Banking App
Step 2: Tap on Help at the top of your home screen
Step 3: Tap on Contact us and then select In-app calling
Staying informed
We’re constantly working to protect your money, using the latest tools, technology, and support when you need it.
And while we do a lot behind the scenes, staying informed is one of the most powerful ways you can protect yourself too.
If you’d like to learn more, explore SB SafeGuard for tips, tools, and practical guidance to help you stay one step ahead.
SB SafeGuard
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Disclaimer: This article is for information purposes only and does not constitute financial, tax or investment advice. Readers are strongly encouraged to seek financial or legal advice before making any decisions based on the content.
Standard Bank, its subsidiaries or holding company, any subsidiary of the holding company and all of its subsidiaries, make no warranties or representations (implied or expressed) as to the accuracy, completeness, or suitability of the content of this article. The use of the article and any reliance on the content is at the reader’s risk.
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