South Africa

 
 

Overview

Standard Bank Merchant Services strives to be the preferred payment solutions provider for merchants within South Africa and Africa. Standard Bank Point of Sale (POS) card machines are part of an international accepted network in excess of 40 million devices. In addition to physical POS services, we offer a wide range of card acceptance platforms, including mobile and e-commerce solutions.

The acceptance of cards as a payment mechanism has become more prevalent during the last decade and now forms a substantial amount of any business's monthly payment turnover. Standard Bank prides itself in providing card acceptance capability to all business types, irrespective of their size.

Our services include:

 

  • We accept all debit and credit cards (MasterCard, VISA, Diners Club, UnionPay International and American Express)
  • We offer Call Centre support services with regard to payment solutions, problem analysis, and problem resolution relating to hardware, software and connectivity
  • Training for customer-facing staff (face-to-face and/or remote)
  • A 24-hour technical support team
  • A 24-hour world class authorisation centre
  • Sharing of information and best practices in terms of card acceptance
  • Same-day settlement to Standard Bank accounts
  • Access to best of breed card machines from top device suppliers worldwide
  • Ongoing training of staff members regarding changes in procedures and regulations
  • A fraud-monitoring process that is compliant with the relevant card associations' specifications
  • Free software upgrades
  • Value-added services

Desktop Card Machine options

Standalone card machines Features
Standalone card machinesStandalone card machines
  • Countertop and portable card machines
  • Range includes black and white and colour displays, with optional touch screen functionality
  • Magnetic stripe, chip and contactless acceptance
  • PCI PTS and EMV Levels 1 & 2 compliant
  • Support various communication platforms such GSM and normal telephone dial-up, LAN, Bluetooth and WiFi.

 

Integrated Payment Solutions

Payment solutions are made available to merchants who require integration to various pay-points or back office accounting systems for the processing of card transactions. These solutions range in varying degrees of complexity, from small to very large multi-lane environments, depending on the client's requirements.

Benefits

  • 'round-the-clock' availability
  • Online authorisations
  • Pre-authorisations if required
  • Real-time transaction processing
  • Reconciliation services

Standard Bank integrates directly to the Bank's high availability systems and to selected transaction payment providers in South Africa.

Card Not Present Acceptance Solutions

Card Acceptance Solution Applications Features and benefits

Internet Card Payments Acceptance
Standard Bank has integrated with selected payment service providers in South Africa who provide various solutions to our merchant base for Card Not Present transactions.

Internet Card Payments Acceptance
  • Internet merchants
  • Limited or no integration required
  • Processing all major credit and debit cards
  • Real-time processing
  • Secure transactions through MasterCard Secure Code and Verified by Visa
  • Detailed reconciliation available
Mail order/Telephone order (MOTO)
Solutions offered by payment service providers integrated with Standard Bank enable merchants to manually process payments by mail or telephone.

Merchants to manually
  • Large call centre operations
  • Booking companies
  • Car rental companies
  • Airline operators
  • Real-time processing
  • Enables merchants to process transactions without the card being present
  • Easy to use - no installation required
  • Detailed reconciliation available

 

Value-added services

 


Dispense cash to your customers directly via an AutoLink card machine or integrated payment solution, and reduce your risk and cash handling expenses. This service is available for selected South African-issued debit and credit cardholders.

Payment Card Industry Data Security Standards compliance

The Payment Card Industry Security Standards Council (PCI SSC) publishes a framework for Payment Card Industry Data Security Standards (PCI DSS) which are created by Visa, MasterCard, American Express, Discover and JBC. These security standards are mandatory in South Africa for all merchants processing card payments.

PCI DSS compliance can be achieved by completing a self-assessment questionnaire (SAQ) and ensuring all the requirements are met, or by consulting a Qualified Security Assessor (QSA) and attaining an attestation of compliance, the latter of which is required for merchants processing more that 1 million transactions of either Visa or MasterCard branded cards annually.

Compliance to PCI DSS significantly reduces the risk of fraud or data compromise and the associated penalties or fines that could be levied.

Standard Bank actively seeks to provide solutions which de-scope its merchants as far as possible and, based on merchant request on a case by case basis, will provide all the necessary advice and assistance to ensure the required compliance is met .

Help me decide

Customer Care line

0860 123 000 | +27 11 299 4701

information@standardbank.co.za

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