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Convenient payment methods

Debt repayment product detail

Learn more about how making payments are easier than ever before

Paying your debts is extremely important to keep a good credit score, which is important to both you, our Valued Customer and us. For this reason, we constantly introduce new ways to pay us that are convenient and as effortless as possible

Redeem your UCount Rewards Points to pay off your loan faster


Use [email protected] to pay your debt instalments at participating retailers

You can pay your Standard Bank instalments using [email protected] at the following retailers:

  • Ackermans
  • Boxer
  • Builders
  • Checkers
  • Flash
  • Game
  • Makro
  • PEP
  • Pick n Pay
  • Shoprite
  • Top it Up
  • Shoprite Usave
  • Cambridge food
  • Rhino
  • Spar
  • Kazang

How does [email protected] work*?

  1. We will either email or SMS you a reference number, which is unique to every credit agreement with us.
  2. Visit any of our partner retail stores and show them the reference number.
  3. Tell the teller how much you wish to pay. You can use either cash or card to pay.

* This is only for customers who are in arrears.

What is web promises?

Web Promises give you the convenience to make payments through our digital banking platforms (Internet Banking, App).

This feature kicks in when you’re in arrears on your Revolving Credit Loan, Term Loan and Credit Card or over your transactional account limit..

How does it work?  

  • Sign in to your Internet Banking profile
  • Click on the ‘Make promise to pay’ button on the product tile
  • You’ll see an overview of the account status and the following information: amount in arrears, the minimum amount you must pay, latest payment details, and outstanding balance.
  •  Capture your Promise-to-pay by selecting a payment date and amount. (The amount can’t be less than the minimum amount that you’re required to pay).
  • Once the Promise-to-pay has been loaded, you’ll receive a notification (with a reference number) confirming your Promise-to-pay arrangement.
In financial distress product detail
Debt Care Centre

Are you in financial distress?

You're in financial distress if you find it challenging to meet your debt payments and household expenses with your current income. Our Debt Care Centre can help you. If you’re looking for different ways to pay your debts, here are some convenient options.

Is voluntary insolvency the best solution for you content tile 5
Credit score

Your credit score is a reflection of your credit health. The good news is, your credit score isn’t static, and if you do find your score a bit low, you can improve it.