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ATM safety tips

If you need to visit your nearest ATM, it’s important to be alert and look out for fraudsters who might try to scam you. Read our tips on how to stay safe.

How to bank safely at ATMs:

  • Use in-branch ATMs whenever you can, and choose ATMs in areas that you’re familiar with
  • Never use an ATM that’s been vandalised or that’s located in a badly lit, quiet area
  • Have your card ready in your hand when you get to the ATM
  • Stand close to the ATM, and always cover the keypad while entering your PIN
  • Follow the ATMs instructions carefully, entering the required information only when prompted
  • Don't let anyone distract you or leave your card unattended in the card slot
  • If someone approaches you at an ATM, cancel the transaction and remove your card
  • Check your card before you leave the ATM to make sure it’s yours
  • Don't accept help from strangers
  • Never give your PIN to anyone, including bank staff
  • Keep cash withdrawals to a minimum, as well as your daily cash withdrawal limit
  • Check your bank statements regularly
  • Cancel your card immediately if its stolen or retained by the ATM

3 Easy steps to stop your bank card at the ATM:

  1. Select Stop Card or Lost Numbers
  2. Enter your 16-digit ID number
  3. Click Proceed