Contact us

Card division

Lost or stolen cards
General enquiries
International General enquiries
Merchant Services
Platinum Credit Card
Private Label Services
Diners Club
Travel insurance
Credit card protection
 - service
 - claims
International lost or stolen cards

0800 020 600
0861 201 000
+27 11 299 4520
0861 001 200
0800 600 074
0860 102 599
0860 Diners(346377)
0861 114 494

0860 123 911
0860 123 555
+27 11 299 4114

Standard Bank Group Limited

Telephone

Physical address

 

9th Floor
Standard Bank Centre
5 Simmonds Street
Johannesburg 2001
P O Box 7725
Johannesburg 2000

+27 11 636 9111/2

Swift code
SBZAZAJJ

Branch

 

Branch customer care number

0860 101 341

 

Department information and contact details

Telephone

General

Personal Customers

General customer enquiries (information@standardbank.co.za)
- South Africa
- International
Telephone banking
Prestige banking customer enquiries
(Prestige@standardbank.co.za)
- South Africa
- International
Private Banking customer enquiries
(Privatebanking@standardbank.co.za)
- South Africa
- International


0860 123 000
+27 11 299 4701
0860 123 108


0860 001 321
+27 11 299 4607

0860 123 101
+27 11 299 4715

Business Customers

BizDirect Response Centre
(Bizdirect@standardbank.co.za)
- South Africa
- International


0860 109 075
+27 11 299 4633

Internet banking

ibsupport@standardbank.co.za
South Africa
International


0860 123 000
+27 11 299 4701

Cellphone banking

General enquiries

0860 238 837

Cellular prepaid services

General enquiries

0860 001 237

Home loans

General enquiries
Application forms (for new and further home loans)
Property information service
Short term insurance
 - sales and quotations
 - service
Home Loan Protection Plan
Home owners insurance
 - service
 - claims

0860 123 001

0860 123 001

0860 123 474
0860 123 741
0860 123 911

0860 121 141
0860 123 444

Asset finance

General enquiries
Customer service
New business
Vehicle insurance
 - sales
 - quotations
Automatic settlement benefit
 - service and helpdesk
 - claims


0860 123 002
0860 000 000

0860 123 255
0860 123 741

0860 123 911
0860 123 555

Unit trusts

Helpline

0860 123 003

Short term insurance

Motor, household contents, all risks, personal liability, personal accident, trailers, motorcycles, caravans

Sales and quotations
Service

0860 123 474
0860 123 741

Vehicle insurance

Sales and quotation
Service

0860 123 255
0860 123 222

Creditor's insurance

Home loan Protection Plan, Personal Loan Protection Plan, Credit card protection Plan, Automatic settlement benefit for Standard Bank financed vehicles

Service
Claims

0860 123 911
0860 123 555

Personal accident and hospital cash plans

Sales
Service

0860 012 301
0860 012 303

Travel insurance for Standard Bank MasterCard customers

General enquiries

0861 114 494

Funeral plan

Service
Claims

0860 121 151
0860 123 333

Home Owner's Insurance

Building insurance for Standard Bank Home loan customers

Service
Claims

0860 121 141
0860 123 444

Online Share Trading

General enquiries
South Africa
International


0860 121 161
+27 11 378 7876

Standard Bank Offshore

South Africa
Isle of Man
Jersey
Mauritius

+27 11 772 0150
44 1624 643643
44 1534 881188
230 202 4200

Main Reception IOM
Debit Card IOM
Internet IOM
Main Reception Jersey

0860 033 269
0860 036 370
0860 036 371
0860 036 376

 

Help me decide
Customer Care line

0860 123 000 / +27 11 299 4701

Information@standardbank.co.za

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