Contact us

Standard Bank Group Limited
Physical address Telephone
9th Floor
Standard Bank Centre
5 Simmonds Street
Johannesburg 2001
PO Box 7725
Johannesburg 2000
+27 11 636 9111/2
 
Swift code
SBZAZAJJ
 
 
Branch
Branch customer care number 0860 101 341

Department information and contact details
Personal customers Telephone
General customer enquiries
information@standardbank.co.za
- South Africa
- International
 
 
0860 123 000
+27 11 299 4701
Telephone banking 0860 123 108
Prestige Banking customer enquiries
Prestige@standardbank.co.za
- South Africa
- International
 
 
0860 001 321
+27 11 299 4607
Private Banking customer enquiries
Privatebanking@standardbank.co.za
- South Africa
- International
 
0860 123 101
+27 11 299 4715
Business customers Telephone
BizDirect response centre
Bizdirect@standardbank.co.za
- South Africa
- International
 
 
0860 109 075
+27 11 299 4633
Internet banking Telephone
ibsupport@standardbank.co.za
South Africa
International
 
0860 123 000
+27 11 299 4701
Cellphone banking Telephone
General enquiries 0860 238 837
Cellular prepaid services Telephone
General enquiries 0860 001 237
Home Loans Telephone
General enquiries 0860 123 001
Application forms (for new and further home loans) 0860 123 001
Property information service 0860 123 001
Short term insurance
- sales and quotations
- service

0860 123 474
0860 123 741
Home Loan Protection Plan 0860 123 911

Home owners insurance
- service
- claims

- claims


0860 121 141
0860 123 444

Centralclaimsdepartment@standardbank.co.za or SILCclaims@standardbank.co.za

Card division Telephone
General enquiries 0861 201 000
International General Enquiries +27 11 299 4520
Merchant services 0861 001 200
Platinum credit card 0800 600 074
Private Label Services 0860 102 599
Diners Club 0860 Diners(346377)
Travel Insurance 0861 114 494
Credit card protection
- Service
- Claims
 
0860 123 911
0860 123 555
Lost or stolen cards 0800 020 600
International lost or stolen cards +27 11 299 4114
Asset finance Telephone
General enquiries 0860 123 002
Customer service 0860 123 002
New business 0860 000 000
Vehicle Insurance
- Sales
- Quotations
 
0860 123 255
0860 123 741
Automatic settlement benefit
- Service and Helpdesk
- Claims
 
0860 123 911
0860 123 555
Unit trusts Telephone
Helpline 0860 123 003
Short term insurance Telephone
Motor, household contents, all risks, personal liability, personal accident, trailers, motorcycles, caravans
Sales and quotations 0860 123 474
Service 0860 123 741
Vehicle Insurance Telephone
Sales and quotation 0860 123 255
Service 0860 123 222
Creditor's Insurance Telephone
Home loan Protection Plan, Personal Loan Protection Plan, Credit card protection Plan, Automatic settlement benefit for Standard Bank financed vehicles
Service 0860 123 911
Claims 0860 123 555
Personal Accident and Hospital Cash Plans Telephone
Sales 0860 012 301
Service 0860 012 303
Travel Insurance for Standard Bank MasterCard Customers Telephone
General Enquiries 0861 114 494
Funeral Plan Telephone
Service 0860 121 151
Claims 0860 123 333
Home Owner's Insurance Telephone
Building insurance for Standard Bank Home loan customers
Service 0860 121 141
Claims 0860 123 444
Online Share Trading Telephone
General Enquiries  
South Africa 0860 121 161
International +27 11 378 7876
Standard Bank Offshore Telephone
South Africa 0860 333 383
Isle of Man 44 1624 643643
Jersey 44 1534 881188
Mauritius 230 202 4200
Main Reception IOM 0860 033 269
Debit Card IOM 0860 036 370
Internet IOM 0860 036 371
Main Reception Jersey 0860 036 376

 

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