Getting to know the app
9 Feb 2026
In-app Calling
Need help? Call us directly from the app – no need to look up our details.
Step 1 of 10
Go to your home screen and tap Help (on top right).
Step 2 of 10
Tap Contact us.
Step 3 of 10
Tap In-app Calling.
Step 4 of 10
Tap Accounts and Services to initiate the call.
Step 5 of 10
Your call will be connected using your internet connection.
Tap CONTINUE to proceed.
Note:
Data charges may apply if you’re not on Wi-Fi.
Step 6 of 10
Enable your microphone permission.
Step 7 of 10
You’ll now be connected to our Call Centre and routed to the appropriate agent for assistance.
Step 8 of 10
Tap the minimise icon to continue using the banking app while remaining on your call with an agent.
Step 9 of 10
Simply tap the maximise icon to return to the In-app Calling screen.
Step 10 of 10
Once the call has ended, use the keypad to complete the customer satisfaction survey.
