The Promotion of Access to Information Act, 2 of 2000 (PAIA)
Published: April 2016
PAIA (Promotion of Access to Information Act) was passed into law to give effect to the constitutional right of access to information that is held by a private or public body and that is required for the exercise or protection of any rights. Standard Bank Group Limited (Standard Bank) is a private body as defined in PAIA. Standard Bank is bound by PAIA and will process any request made in terms thereof.
Any person who wishes to be given access to information that belongs to Standard Bank or another customer/supplier of Standard Bank must follow the procedure set out below.
Standard Bank customers
All Standard Bank customers are allowed to access to their own information without having to use the request procedure.
You should contact the relevant department to request access to your own information. (Please note that there may be administration costs associated with the retrieval of certain types of information.)
Any person who wishes to be given access to information that belongs to Standard Bank or another customer/supplier of Standard Bank must follow the request for access to information procedure set out below.
The requester must complete the prescribed form and deposit a request fee of R50. The request will not be processed until proof of payment is received. The account details are available upon request at the below contact details.
- The completed request form and proof of payment may be emailed or hand delivered to the following contact details:
|Deputy Information Officer||Susan Moloisane|
|Telephone||+27 11 636 7675|
The Standard Bank of South Africa Limited
P.O Box 1155
Standard Bank Centre
5 Simmonds Street
On receipt of the request form and proof of deposit the Group Privacy Officer will:
- assess the request form to ensure completeness;
- confirm payment of the request fee;
- process the request;
- notify a third party where applicable;
- decide whether to grant or deny the request;
- let the requester know of the decision; and
- notify the requester about any access fees if applicable.
The Group Privacy Officer must process a request within 30 days of receipt thereof unless there are grounds for an extension. The Group Privacy Officer will inform the requester in writing of any extension of the period to deal with a request.