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Keeping your money safe 1 Jun 2020

Unlink a device from your banking app

Old, lost or stolen cellphone or mobile device - unlink this device immediately
Step 1 of 7

To begin, go to your homepage and select More on the bottom navigation.

home_dashboard_more
Step 2 of 7

Next, select the View all devices option.

more_deviceSecurity_viewAll.png
Step 3 of 7

Now you will see a list of all the devices that are linked to your banking profile.

Simply select the relevant device which you want to unlink.

deviceSecurity_linkedDevices.png
Step 4 of 7

On the Device detail screen, select UNLINK DEVICE.

deviceSecurity_deviceDetails_unlinkDevice.png
Step 5 of 7

Finally, select UNLINK to confirm that this is the device you want to remove from your banking profile.

deviceDetail_unlinkConfo.png
Step 6 of 7

All done!

If the device you have unlinked from your banking profile is not the device that you are currently using, use the back arrow buttons in the header (top left-hand corner) to return to the home screen.

deviceSecurity_linkedDevice.png
Step 7 of 7

However, if you've successfully unlinked the app from your device that you are currently using, you will immediately be returned to the login screen.

unlinkedDevice_sign-in.png