How to manage your card & account

Have a new bank account or credit card? It will come with a five-digit PIN that you can change at any time.

View your PIN

1.    On your Banking App:

• Sign into your app
• Tap on Manage at the bottom of your screen
• Select Cards
• Tap on Card settings for the applicable card
• Scroll down and select View PIN

2.    Via Cellphone Banking:

• Dial 0860 123 000
• Select option 2 (Make use of self-service options)
• Selection option 2 again (ATM / Card PIN retrieval)

3.    Alternatively, you can visit your nearest branch
 

Change your PIN

• Visit your nearest Standard Bank ATM
• Insert your card
• Follow the on-screen instructions

What it costs

• This is a free service for all Standard Bank cardholders

Need to make a large purchase and want to increase your credit card limit? You can apply for an increase within 6 months of receiving your card.

1.    On your Banking App:

• Sign into your app
• Tap on the Credit Card tile in the Accounts section
• Tap on Apply on the Credit Limit Increase tile
• Follow the prompts to see how much you qualify for
• Complete your application

All limit increases are based on your card account and credit history. T&Cs apply. 

What it costs

This is a free service to Standard Bank cardholders but will require a full credit check

If you need an extra card for yourself or someone in your family, simply call us on 0860 000 000 or visit your nearest branch.

What it costs
The cost of an additional card varies, depending on the card type. See our pricing guide for more details

You can use your card at over 30 million merchants worldwide. Simply activate it before you travel.

Activate your card

1.    On your Banking App:

• Sign into your app
• Navigate to the card you’ll be using overseas
• Select Use Your Card Abroad
• Enter the travel dates

2.    Alternatively, call 0860 000 000 or visit your nearest branch

What it costs

• This is a free service to Standard Bank cardholders
• You will also get free basic travel insurance if you book your flight tickets using your qualifying Standard Bank Credit Card

You can link your card to your Online Banking profile to see your latest card balances and other features.

1.    Visit your nearest branch

• Bring a copy of your South African ID (or passport if you’re not a SA citizen)

What it costs

• This is a free service to Standard Bank cardholders
   

Credit cards are all about choice — that’s why your straight and budget facilities are combined on your card with a single limit.

How it works

Using the budget facility for purchases over R200 means you can choose to repay the amount within six months or over 60 months.

Please note:

• Interest accrues from the date of the purchase
• Instalments need to be repaid in full every month
• All purchases, and the minimum payment due, are in your monthly statements

* Your budget facility cannot be used for travellers’ cheques, foreign currency or progressive payments (like your bond, petrol or electronic account payments).

Learn more about the difference between straight vs budget.

What it costs

This is a free service to Standard Bank cardholders, but repayment instalments will vary based on the credit card type. See our pricing guide for more details
 

You can enable or disable the following transactions:

• Switch your card on or off
• Use your card at ATMs
• Pay via card machines
• Make online purchases
• Allow Tap & Go payments
• Enable wearables & wallets

1.    On your Banking App:

• Sign into your app
• Navigate to the card you’re using
• Select Card Settings
• Use the toggle to enable or disable transactions

2.    Alternatively, call 0860 000 000 or visit your nearest branch

What it costs

This is a free service to Standard Bank cardholders
 

What is this?
If your card has been lost or stolen, you can report the incident using your Banking App and request a new bank card. Our Lost Card Protection service protects you against fraudulent use of your card if you report the incident within 24 hours.

How to use it?
Sign into the Banking App, navigate to the card you’re using, select ‘Report lost or stolen card’ and select the reason for wanting to replace your card. You can also call us on 0800 020 600 or visit your nearest branch.

What it costs?
Our Lost Card Protection service is included in your monthly account fee.